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FAQs / Help

How do I use my DigiTickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.

Do you issue refunds?

No, we regret we are unable to issue refunds online.  Please contact the Museum on museum@waterandsteam.org.uk for details.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number.

I don't have a printer...

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.
 

Is there wheelchair access?

Yes 90% of the Museum is accessible for wheelchair access
 

Can I purchase a ticket at the Musuem on the day.

You can pay at the admissions desk but will not be eligible for an on-line booking discounts. If the Museum is full then only tickets purchased online will guarantee entry

Is there parking on-site?

The Museum has a small free car park but it’s advisable to arrive early or by public transport. The nearest railway station is Kew Bridge only 30mins from London Waterloo. Gunnersbury tube station on the District line is 10mins walk away and the Museum is well serviced by the local bus routes – 65, 267, 237 and 391 

How can I get in contact with you?

You can get in touch via museum@waterandsteam.org.uk